Privacy Policy
Effective Date
LUXO Floors (“LUXO Floors”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you provide to us through our website, enquiries, purchases, communications and related services.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, contact us, purchase our products or services, or interact with us online.
1. Business details
LUXO Floors
583 Kessels Rd, MacGregor QLD 4122, Australia
For privacy-related questions, requests or complaints, you can contact us via the contact form on our website.
2. Personal information we collect
We may collect personal information that you provide directly to us, including:
First name and last name
Email address
Phone number
Address, city, state, province and ZIP/postal code
Social media profile information, such as information provided when you connect with Facebook, sign in with Twitter/X, or use similar social login or connection features
Payment-related information when you purchase products or services from us
Any other information you voluntarily provide when contacting us, submitting an enquiry, requesting a quote, placing an order, or communicating with us
We may also collect technical and usage information automatically when you use our website, including:
IP address
Browser type and version
Device type
Pages visited
Time and date of your visit
Referring website or source
Website usage, browsing behaviour and interaction data
Cookie and tracking information
3. How we collect personal information
We may collect personal information when you:
Visit or use our website
Submit a contact form or enquiry
Request a quote
Purchase our products or services
Subscribe or opt in to receive emails from us
Communicate with us by phone, email, website form or social media
Connect with us through social media platforms or third-party login services
Interact with our online advertisements
Use features, tools or forms available on our website
We may also collect information through cookies, pixels, tracking technologies, analytics tools and remarketing services.
4. Why we collect and use personal information
We collect and use personal information for purposes including:
Responding to enquiries and customer service requests
Providing quotes, information, products and services
Processing purchases, payments, orders and service requests
Managing customer relationships
Sending service-related communications
Sending marketing emails, promotional offers, updates and newsletters where permitted
Allowing users to opt in to receive emails from us
Improving our website, products, services and customer experience
Analysing website traffic and user behaviour
Showing relevant advertisements
Running remarketing and retargeting campaigns
Measuring the performance of marketing campaigns
Preventing fraud, unauthorised activity and misuse of our website
Complying with legal, tax, accounting and regulatory obligations
5. Email marketing and opting out
We may send emails to users or allow users to opt in to receive emails from us.
These emails may include updates, offers, promotions, product information, service information or other marketing communications related to LUXO Floors.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us through our website.
Even if you unsubscribe from marketing emails, we may still send you non-marketing communications, such as order confirmations, service updates, appointment information, payment notices or responses to your enquiries.
6. Payments
Users may pay for our products or services.
Where payments are made online or electronically, payment information may be processed by third-party payment providers. We do not intentionally store complete credit card or payment card details on our own systems unless clearly stated and permitted by law.
Payment providers may collect and process your payment details in accordance with their own privacy policies and security practices.
7. Cookies, analytics and tracking technologies
We use tracking and analytics tools, such as Google Analytics and other related tools, to understand how visitors use our website and to improve our website, services, advertising and user experience.
These tools may collect information such as your IP address, device information, browser type, pages visited, time spent on pages, links clicked and other usage data.
We may use cookies, pixels, tags and similar technologies to:
Operate and improve our website
Remember user preferences
Analyse website performance
Understand visitor behaviour
Measure advertising effectiveness
Deliver relevant advertising
Support remarketing and retargeting campaigns
You can usually control or disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.
8. Advertising and remarketing
We may show ads to users through online advertising platforms.
We may also use remarketing services to advertise LUXO Floors to people who have previously visited our website or interacted with our business online.
Remarketing may involve showing relevant ads on websites, search engines, social media platforms or other digital channels. These services may use cookies, pixels or similar technologies to display ads based on your previous interactions with our website.
Third-party advertising platforms may collect and process information in accordance with their own privacy policies.
9. Social media and third-party platforms
If you interact with us through social media platforms, use social login features, connect with Facebook, sign in with Twitter/X, or use similar services, we may receive certain profile information from those platforms, depending on your privacy settings and the permissions you provide.
This may include your name, email address, profile information, profile photo, social media handle or other information made available by the platform.
Your use of third-party platforms is also governed by their own terms and privacy policies.
10. Disclosure of personal information
We may disclose personal information to third parties where reasonably necessary for our business operations, including:
Website hosting and technology providers
Payment processors
Email marketing platforms
Analytics providers
Advertising and remarketing platforms
Customer relationship management systems
Delivery, logistics or installation partners
Professional advisers, such as accountants, lawyers or consultants
Contractors, service providers or business partners who help us operate our business
Government, regulatory or law enforcement authorities where required or permitted by law
We do not sell personal information to third parties.
11. Overseas disclosure
Some of our service providers, analytics providers, advertising platforms, technology providers or payment processors may store or process information outside Australia.
Where we disclose personal information overseas, we take reasonable steps to ensure that the information is handled securely and in accordance with applicable privacy requirements.
12. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include secure systems, restricted access, password protection, secure payment processing, website security measures and internal procedures for handling personal information.
However, no method of internet transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
13. Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide products and services, manage customer relationships, comply with legal obligations, resolve disputes, maintain business records and enforce agreements.
When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted by law to retain it.
14. Accessing and correcting your personal information
You may request access to the personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.
To make a request, please contact us via our website. We may need to verify your identity before responding to your request.
In some circumstances, we may refuse access or correction where permitted by law. If we do so, we will provide reasons where appropriate.
15. Privacy complaints
If you have a question or complaint about how we handle your personal information, please contact us via our website.
We will review your complaint and aim to respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or seek further advice about your privacy rights.
16. Data breaches
If we become aware of a data breach involving personal information, we will take reasonable steps to contain, assess and respond to the breach.
Where required by law, we will notify affected individuals and relevant authorities.
17. Children’s privacy
Our website, products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided us with personal information, please contact us via our website so we can take appropriate action.
18. Links to other websites
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or privacy practices.
The updated version will be posted on our website with a revised effective date.
20. Contact us
For questions, requests or complaints regarding this Privacy Policy or how we handle personal information, please contact us via the contact form on the LUXO Floors website.